FAQ
How long will my order take to arrive?
Standard shipping takes 7–15 business days, and express shipping takes 3–7 business days. The specific delivery time depends on your shipping address and courier logistics status. Peak seasons and extreme weather may cause slight delays.
Can I modify or cancel my order after payment?
You can apply for order modification or cancellation within 24 hours of payment before the order is shipped. Once the order is processed and shipped, modification and cancellation are not supported. Please contact customer support for assistance.
Are your personal care products authentic and safe?
Yes. All our personal care products are 100% authentic, sourced from official qualified suppliers. All products have complete safety certifications, comply with international cosmetic and personal care production standards, and are free of harmful ingredients, safe for daily skin and body use.
Can I return opened personal care products?
Due to hygiene and safety regulations for personal care products, opened, used, or unsealed items are not eligible for return. Only unopened, intact products in original packaging can be returned within the valid return period for non-quality issues.
What should I do if I receive defective or wrong products?
Please take photos of the defective/wrong products and package within 48 hours after receiving the goods, then contact our customer support. We will verify the issue quickly and arrange free reshipment or full refund for you.
How can I track my order?
After your order is shipped, you will receive an email with a tracking number and tracking link. You can enter the tracking number on our website or the official courier platform to check real-time logistics information.
Is free shipping available?
We offer free standard shipping for orders that reach the specified threshold. The free shipping amount will be displayed in real time at checkout.
How long does the refund take to arrive?
After your return request is approved and the returned item is inspected, the refund will be processed within 5–10 business days. The specific arrival time depends on your payment bank and platform processing speed.