Return & Refund Policy
Return Eligibility
Customers may apply for returns within 30 calendar days of receiving the order. To be eligible for a return:
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Products must be unopened, unused, unaltered, and in their original sealed packaging.
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All original accessories, labels, and packaging materials must be intact.
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Return requests must be submitted within the valid return window.
Non-returnable Items: For hygiene and safety reasons, opened, used, or damaged personal care products (including skincare serums, facial masks, hair care products, body lotions, and oral care items) are non-returnable. Clearance and final sale items are also non-refundable and non-returnable.
Valid Return Reasons
We accept returns for the following reasons: product quality defects, wrong items shipped, damaged products upon arrival, expired products, or products inconsistent with website descriptions. We do not support unreasonable returns without valid reasons.
Refund Process
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Submit Request: Contact our customer support via email or contact form with your order number and return reason.
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Review & Approval: Our team will review your request within 1–2 business days and send return instructions.
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Return Shipment: Send the eligible product back to our designated return address as instructed.
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Inspection & Refund: We will inspect the returned item within 3 business days after receipt. Approved refunds will be processed to your original payment method within 5–10 business days.
Return Shipping Fees
If the return is caused by our store’s error (wrong item, defective product, damaged goods), we will bear the return shipping fee. For customer-initiated returns with no quality issues, customers are responsible for all return shipping fees. Original shipping fees are non-refundable.
Partial Refunds
Partial refunds may be granted for items that are partially used, damaged due to customer negligence, or returned with missing packaging. We will clearly communicate the partial refund amount before processing.