Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends, public holidays, and peak sale seasons) after payment confirmation. We conduct strict quality checks for all skincare, hair care, and body care items before packaging to ensure products are intact, unexpired, and in perfect condition. Orders placed on weekends or holidays will be processed on the next working business day.

Shipping Methods & Delivery Time

We offer multiple shipping options to meet different customer needs:
  • Standard Shipping: Delivery takes 7–15 business days, suitable for regular orders. Free standard shipping is available for orders over a specified amount.
  • Express Shipping: Delivery takes 3–7 business days for urgent orders, with additional shipping fees calculated at checkout.
Delivery time is an estimated timeframe and may be slightly delayed due to weather conditions, courier delays, customs clearance, or peak shopping seasons.

Shipping Fees

Shipping fees are automatically calculated based on your delivery address, package weight, and selected shipping method at checkout. We reserve the right to adjust shipping fees during promotional events, which will be clearly stated on our website.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a unique tracking number and a tracking link. You can monitor your package status and delivery progress online in real time. Please allow 24–48 hours for the tracking information to update after shipment.

Shipping Restrictions

Some personal care products with liquid, aerosol, or cream formulas may have shipping restrictions in certain regions. We will notify customers promptly if any products cannot be shipped to their destination and offer full refunds for affected items.

Lost or Damaged Packages

In the rare case of lost or severely damaged packages during transit, please contact our customer support within 48 hours after the estimated delivery date with your order number and photos of the package condition. We will investigate the issue and arrange reshipment or refund accordingly.